ICT Intern - Energy Regulation Board (ERB)

About the Company

The Energy Regulation Board (ERB) is a statutory body established under the Energy Regulation Act No. 12 of 2019 to regulate the energy sector through licensing undertakings and ensuring consumers receive quality energy products and services while promoting a reasonable rate of return for energy utilities.

The ERB is inviting applications from suitably qualified and dynamic candidates for the position of Information Communication & Technology (ICT) Intern at its Lusaka Office.

About the Role

The ICT Intern will provide operational support to the Information Communication & Technology function by assisting with user support, troubleshooting hardware and software issues, maintaining ICT assets, and ensuring timely resolution of ICT service requests.

Key Responsibilities

ICT Support

• Provide first-line ICT support to staff by troubleshooting hardware and software issues.

• Assist staff with digital tools and log all incidents and service requests.

• Provide first-line remote technical assistance to internal users via phone, email, and desk-side support.

• Assist users with basic hardware, software, network, and communication issues.

• Troubleshoot connectivity issues and help ensure secure communication between ERB and partner institutions.

• Provide timely feedback to users on the status of incidents and service requests.

• Assist in maintaining the ICT assets register by ensuring all assets are accurately recorded, updated, and tracked.

Minimum Qualifications

Applicants should possess:

• Full Grade 12 School Certificate or equivalent.

• A Degree in Computer Science, Information and Communication Technology, or a related discipline.

• Applicants must have graduated not earlier than 1st January 2023.

Internship Duration

• Initial six (6) months

Required Skills and Competencies

The successful candidate should demonstrate:

• Good knowledge of computer hardware and software.

• Basic understanding of computer networking and ICT systems.

• Strong analytical and problem-solving skills.

• Excellent communication and interpersonal skills.

• Good customer service orientation.

• Strong organizational and record-keeping skills.

• Ability to work independently and as part of a team.

• High level of integrity, professionalism, and attention to detail.

What the Organization Offers

Successful candidates will have the opportunity to:

• Gain practical experience in ICT support within a regulatory institution.

• Work alongside experienced ICT professionals.

• Build technical and professional skills in information technology.

• Contribute to supporting Zambia's energy regulatory sector.

• Hard copy applications will not be considered.

Job Summary

Employer: Energy Regulation Board (ERB)
Position: ICT Intern
Location: Lusaka, Zambia
Employment Type: Internship (Initial 6 Months)
Industry: Public Sector / Information & Communication Technology