Operations Supervisor
Cosmos Link
Job Description
Operations Supervisor (X1) – Cosmos Link
Company: Cosmos Link
Department: Operations
Location: Ndola, Copperbelt Province, Zambia
Employment Type: Full-time
About the Company
Cosmos Link is a logistics and fleet management company providing reliable transport solutions across Zambia. The company is committed to operational excellence, safety, efficiency, and customer satisfaction while delivering high-quality transport and logistics services.
Applications are invited from qualified and experienced candidates for the position of Operations Supervisor based in Ndola.
About the Role
The Operations Supervisor will oversee the daily operations of the company's fleet, ensuring efficient vehicle scheduling, dispatch coordination, driver supervision, and compliance with company policies and transport regulations. The successful candidate will play a key role in improving operational performance while maintaining high safety and service standards.
Key Responsibilities
- Supervise and coordinate daily transport and fleet operations.
- Monitor fleet movements and oversee dispatch activities.
- Ensure all deliveries are completed accurately and on schedule.
- Supervise drivers, driver assistants, and other operational staff.
- Resolve operational issues and respond promptly to customer requests.
- Monitor driver attendance, discipline, conduct, and compliance with company policies.
- Coordinate with Fleet Managers regarding vehicle availability, breakdowns, and maintenance schedules.
- Monitor fuel consumption, trip performance, and driver productivity.
- Ensure timely submission of trip sheets, PODs (Proof of Delivery), waybills, and operational reports.
- Maintain effective communication with customers and internal stakeholders.
- Ensure compliance with Road Transport and Safety Agency (RTSA) regulations and company safety standards.
- Prepare daily, weekly, and monthly operational reports.
Minimum Qualifications
Applicants should possess:
- Diploma or Degree in Logistics, Transport Management, Supply Chain Management, Business Administration, or a related field.
Experience
The ideal candidate should have:
- At least 2–3 years of experience in transport, logistics, or fleet operations.
- Proven experience supervising drivers and transport operations.
- Good knowledge of fleet management systems and transport documentation.
- Experience in cross-border transport operations will be an added advantage.
Required Skills and Competencies
The successful candidate should demonstrate:
- Strong computer literacy, particularly Microsoft Excel and Microsoft Word.
- Excellent leadership and supervisory skills.
- Strong planning, coordination, and organisational abilities.
- Good communication and interpersonal skills.
- Strong analytical and problem-solving skills.
- Ability to work under pressure and meet strict deadlines.
- High level of integrity, accountability, and attention to detail.
- Ability to motivate and lead a team effectively.
Other Requirements
Applicants must:
- Be residents of Ndola or willing to relocate at their own cost.
- Possess knowledge of transport regulations and logistics best practices.
- Demonstrate professionalism and commitment to operational excellence.
Note: All interviews will be conducted physically at the Sakalwe Office in Ndola.
Job Summary
Employer: Cosmos Link
Position: Operations Supervisor (X1)
Location: Ndola, Copperbelt Province, Zambia
Employment Type: Full-time
Department: Operations
Industry: Logistics / Transport / Fleet Management
How to Apply
- Click the Apply via Email button above.
- Your default email application will open (e.g., Gmail, Outlook).
- Attach your Application letter, updated Curriculum Vitae (CV) with at least two professional referees.
- Add any required certificates (e.g., Grade 12 school certificate, Diploma or Degree certificate(s)) or supporting documents (e.g., Recommendation letters).
- Use a professional subject line such as Application for Operations Supervisor.
- Send your application before the closing date.
- Note: Only shortlisted candidates will be contacted.
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