Call Centre Intern

ZETU Courier

InternshipLusaka

Job Description

Call Centre Intern Jobs in Lusaka – ZETU Courier Internship Opportunities 2026

ZETU Courier is inviting applications from enthusiastic and motivated young professionals to join its team as Call Centre Interns. This part-time internship programme is designed for fresh graduates who want to gain practical work experience in customer service, communication, and call centre operations.

Based in Lusaka, the internship offers an excellent opportunity to build professional skills while working in a fast-growing courier and logistics company. Successful candidates will receive hands-on training, interact with customers, and develop valuable workplace experience that can strengthen future career prospects.

About the Internship

The Call Centre Internship Programme provides graduates with an opportunity to learn how customer support operations function within the courier and logistics industry. Interns will assist customers by responding to enquiries, providing shipment information, resolving basic customer concerns, and supporting daily call centre operations.

This internship is suitable for individuals who enjoy communicating with people, solving problems, and delivering excellent customer service. It also provides valuable exposure to office administration, client relations, and business communication.

Key Responsibilities

Successful interns may be required to:

- Respond to customer enquiries through phone calls, email, or other communication channels.

- Provide accurate information about courier services and parcel deliveries.

- Assist customers with shipment tracking and service requests.

- Record customer information and maintain accurate call records.

- Escalate complex customer issues to the appropriate department.

- Maintain professionalism and excellent customer service at all times.

- Support general administrative duties within the customer service department.

- Contribute to improving customer satisfaction through effective communication.

Minimum Requirements

Applicants should possess:

- Full Grade 12 School Certificate.

- Diploma or Certificate in any Social Science field.

- Excellent communication skills in English.

- Knowledge of at least one local Zambian language will be an added advantage.

- Self-motivated attitude with a willingness to learn.

- Professional conduct and good interpersonal skills.

Fresh graduates are strongly encouraged to apply.

Skills That Will Strengthen Your Application

Successful candidates are likely to demonstrate:

- Strong verbal and written communication skills.

- Good listening and customer service abilities.

- Confidence when interacting with customers.

- Basic computer literacy.

- Ability to work effectively within a team.

- Positive attitude and willingness to learn.

- Good time management and organisational skills.

- Ability to remain calm and professional under pressure.

Why Apply for This Internship?

Call centre experience provides an excellent foundation for careers in customer service, sales, administration, banking, telecommunications, logistics, insurance, hospitality, and many other industries. During the internship, participants will gain practical workplace experience, improve communication skills, build confidence, and learn how to handle customer enquiries in a professional environment.

For many graduates, internships serve as an important stepping stone to permanent employment by providing valuable experience that strengthens their CV and improves future job opportunities.

Job Summary

- Company: ZETU Courier

- Position: Call Centre Intern

- Location: Lusaka, Zambia

- Employment Type: Part-Time Internship

- Minimum Qualification: Grade 12 Certificate plus Diploma or Certificate in a Social Science field

- Experience Required: None (Fresh graduates encouraged to apply)

- Application Method: Email

- Application Deadline: Apply as soon as possible

About ZETU Courier

ZETU Courier is a courier and logistics company providing parcel delivery and distribution services across Zambia. The company focuses on reliable, timely, and customer-centred delivery solutions while creating employment and internship opportunities for young professionals looking to gain practical industry experience.

How to Apply

Click the Apply via Email button above.
Your default email application will open (e.g Gmail,Outlook ).
Attach your Application letter, updated Curriculum Vitae (CV) with at least two professional referees.
Add any required certificates (e.g Grade 12 school certificate, Diploma or Degree certificate(s))or supporting documents (e.g Recommendation letters).
Use a professional subject line such as Application for Call Centre Intern.
Send your application before the closing date.
Note: Only shortlisted candidates will be contacted.

Important Notice

⚠️ ZambiaCareer is not the employer and does not process job applications. Never pay money for a job application, interview, or employment offer. If an employer requests payment, treat it as suspicious and report it to us.